Advanced Voice of the Customer and Satisfaction Drivers Course – Munich, 15–26 Mar 2027
Advanced Voice of the Customer and Satisfaction Drivers Course runs in Munich from Monday 15 March to Friday 26 March 2027 (2 weeks). The fee is 9,500 £ per delegate. The same course is also scheduled in 23 other cities, and as a live online date.
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- Dates
- Length
- 2 weeks
- Fee per delegate
- 9,500 £
- Format
- In person, Munich
- Status
- Open for registration
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Advanced Voice of the Customer and Satisfaction Drivers Course · Munich · 15–26 Mar 2027
Questions about this date
When does Advanced Voice of the Customer and Satisfaction Drivers Course in Munich start and finish?
It starts on Monday 15 March and finishes on Friday 26 March 2027: 2 weeks.
How much does Advanced Voice of the Customer and Satisfaction Drivers Course in Munich cost?
The fee for this date is 9,500 £ per delegate. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in Munich. This course also has a live online date.
Where else does Advanced Voice of the Customer and Satisfaction Drivers Course run?
It is also scheduled in 23 other cities: Abu Dhabi, Amman, Amsterdam, Barcelona, Cairo, Casablanca, Dar es Salaam, Doha, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Madrid, Manama, Milan, Muscat, New York, Paris, Rome, Sharm El-Sheikh, Singapore and Vienna. It also has a live online date.
What does this course cover?
Voice of the Customer and Satisfaction Drivers is a 2-week training course for customer insight managers, voice of the customer leads and service directors, who leave with a Satisfaction Driver Action Plan for one customer journey. Organisations now collect feedback from every channel, yet few can say which drivers move loyalty or who acts on each signal. Jupiter Prime Training runs this course on Voice of the Customer and Satisfaction Drivers.
The course outline covers:
- Why Voice of the Customer and Satisfaction Drivers Matters Now
- Who Gains Most from Voice of the Customer and Satisfaction Drivers
- Voice of the Customer and Satisfaction Drivers Capabilities
- Key Voice of the Customer and Satisfaction Drivers Terms
- Voice of the Customer and Satisfaction Drivers Day by Day
- Day 1: Listening in a Multichannel World
- Day 2: Designing the Listening Post Map
- Day 3: Satisfaction and Loyalty Metrics
- Day 4: Questionnaire Craft for Driver Insight
- Day 5: Key Driver Analysis
- Day 6: Text Analytics and Comment Coding
- Day 7: Closing the Loop With Customers
- Day 8: Linking Satisfaction to Business Results
- Day 9: Running VoC Across the Organisation
- Day 10: Practising the Satisfaction Driver Action Plan
- Applying Voice of the Customer and Satisfaction Drivers After the Course
- Voice of the Customer and Satisfaction Drivers: The Way Forward
When else does it run in Munich?
- 21 December 2026 – 1 January 2027 9,500 £
- 15 – 26 March 2027 This date 9,500 £
Where else does this course run?
Also scheduled in 23 other cities and as a live online date.
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Munich, 15–26 Mar 2027. The fee is 9,500 £ per delegate.