Multichannel Customer Service Communication Skills Course – London, 18–22 Oct 2027
Multichannel Customer Service Communication Skills Course runs in London from Monday 18 October to Friday 22 October 2027 (1 week). The fee is 5,800 £ per delegate. The same course is also scheduled in 23 other cities, and as a live online date.
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- Dates
- Length
- 1 week
- Fee per delegate
- 5,800 £
- Format
- In person, London
- Status
- Open for registration
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Multichannel Customer Service Communication Skills Course · London · 18–22 Oct 2027
Questions about this date
When does Multichannel Customer Service Communication Skills Course in London start and finish?
It starts on Monday 18 October and finishes on Friday 22 October 2027: 1 week.
How much does Multichannel Customer Service Communication Skills Course in London cost?
The fee for this date is 5,800 £ per delegate. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in London. This course also has a live online date.
Where else does Multichannel Customer Service Communication Skills Course run?
It is also scheduled in 23 other cities: Abu Dhabi, Amman, Amsterdam, Barcelona, Cairo, Casablanca, Dar es Salaam, Doha, Dubai, Geneva, Istanbul, Kuala Lumpur, Madrid, Manama, Milan, Munich, Muscat, New York, Paris, Rome, Sharm El-Sheikh, Singapore and Vienna. It also has a live online date.
What does this course cover?
Multichannel Customer Service Communication Skills is a 1-week training course for frontline customer service staff, contact centre agents and service supervisors, who leave with a Personal Service Communication Toolkit. Customers now move between phone, chat, email and counter in one enquiry, and every switch tests whether the organisation sounds like one voice. Jupiter Prime Training delivers this course on Multichannel Customer Service Communication Skills.
The course outline covers:
- Why Multichannel Customer Service Communication Skills Matters Now
- Who Gains Most from Multichannel Customer Service Communication Skills
- Multichannel Customer Service Communication Skills Capabilities
- Key Multichannel Customer Service Communication Skills Terms
- Multichannel Customer Service Communication Skills Day by Day
- Day 1: Communication in a Multichannel Service World
- Day 2: Listening and Questioning
- Day 3: Voice, Tone and Face-to-Face Rapport
- Day 4: Written Replies and Emotional Customers
- Day 5: Practising the Personal Service Communication Toolkit
- Applying Multichannel Customer Service Communication Skills After the Course
- Multichannel Customer Service Communication Skills: The Way Forward
When else does it run in London?
- 8 – 12 March 2027 5,800 £
- 18 – 22 October 2027 This date 5,800 £
Where else does this course run?
Also scheduled in 23 other cities and as a live online date.
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London, 18–22 Oct 2027. The fee is 5,800 £ per delegate.