Customer Complaint Investigation and Resolution Skills Course – London, 8–12 Mar 2027
Customer Complaint Investigation and Resolution Skills Course runs in London from Monday 8 March to Friday 12 March 2027 (1 week). The fee is 5,800 £ per delegate. The same course is also scheduled in 23 other cities, and as a live online date.
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- Dates
- Length
- 1 week
- Fee per delegate
- 5,800 £
- Format
- In person, London
- Status
- Open for registration
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Customer Complaint Investigation and Resolution Skills Course · London · 8–12 Mar 2027
Questions about this date
When does Customer Complaint Investigation and Resolution Skills Course in London start and finish?
It starts on Monday 8 March and finishes on Friday 12 March 2027: 1 week.
How much does Customer Complaint Investigation and Resolution Skills Course in London cost?
The fee for this date is 5,800 £ per delegate. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in London. This course also has a live online date.
Where else does Customer Complaint Investigation and Resolution Skills Course run?
It is also scheduled in 23 other cities: Abu Dhabi, Amman, Amsterdam, Barcelona, Cairo, Casablanca, Dar es Salaam, Doha, Dubai, Geneva, Istanbul, Kuala Lumpur, Madrid, Manama, Milan, Munich, Muscat, New York, Paris, Rome, Sharm El-Sheikh, Singapore and Vienna. It also has a live online date.
What does this course cover?
Customer Complaint Investigation and Resolution Skills is a 1-week training course for complaint handlers, customer service officers and service team leaders, who leave with a Team Complaint Resolution Playbook. Complaints now arrive through social posts, reviews and chat as often as by letter, and slow or unfair answers quickly become public. Jupiter Prime Training runs this course on Customer Complaint Investigation and Resolution Skills.
The course outline covers:
- Why Customer Complaint Investigation and Resolution Skills Matters Now
- Who Gains Most from Customer Complaint Investigation and Resolution Skills
- Customer Complaint Investigation and Resolution Skills Capabilities
- Key Customer Complaint Investigation and Resolution Skills Terms
- Customer Complaint Investigation and Resolution Skills Day by Day
- Day 1: The Complaint Handling Process
- Day 2: De-escalation and First Contact Resolution
- Day 3: Investigating Complaints
- Day 4: Fair Resolution and Written Responses
- Day 5: Practising the Team Complaint Resolution Playbook
- Applying Customer Complaint Investigation and Resolution Skills After the Course
- Customer Complaint Investigation and Resolution Skills: The Way Forward
When else does it run in London?
- 8 – 12 March 2027 This date 5,800 £
- 20 – 24 September 2027 5,800 £
Where else does this course run?
Also scheduled in 23 other cities and as a live online date.
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London, 8–12 Mar 2027. The fee is 5,800 £ per delegate.