Customer Complaint Investigation and Resolution Skills Course – Abu Dhabi, 22–26 Nov 2026
Customer Complaint Investigation and Resolution Skills Course runs in Abu Dhabi from Sunday 22 November to Thursday 26 November 2026 (1 week). The fee is 5,500 £ per delegate. The same course is also scheduled in 23 other cities, and as a live online date.
Register for this date Send an enquiry Download the brochure (PDF)
- Dates
- Length
- 1 week
- Fee per delegate
- 5,500 £
- Format
- In person, Abu Dhabi
- Status
- Open for registration
Send an enquiry about this date
Customer Complaint Investigation and Resolution Skills Course · Abu Dhabi · 22–26 Nov 2026
Questions about this date
When does Customer Complaint Investigation and Resolution Skills Course in Abu Dhabi start and finish?
It starts on Sunday 22 November and finishes on Thursday 26 November 2026: 1 week.
How much does Customer Complaint Investigation and Resolution Skills Course in Abu Dhabi cost?
The fee for this date is 5,500 £ per delegate. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in Abu Dhabi. This course also has a live online date.
Where else does Customer Complaint Investigation and Resolution Skills Course run?
It is also scheduled in 23 other cities: Amman, Amsterdam, Barcelona, Cairo, Casablanca, Dar es Salaam, Doha, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Madrid, Manama, Milan, Munich, Muscat, New York, Paris, Rome, Sharm El-Sheikh, Singapore and Vienna. It also has a live online date.
What does this course cover?
Customer Complaint Investigation and Resolution Skills is a 1-week training course for complaint handlers, customer service officers and service team leaders, who leave with a Team Complaint Resolution Playbook. Complaints now arrive through social posts, reviews and chat as often as by letter, and slow or unfair answers quickly become public. Jupiter Prime Training runs this course on Customer Complaint Investigation and Resolution Skills.
The course outline covers:
- Why Customer Complaint Investigation and Resolution Skills Matters Now
- Who Gains Most from Customer Complaint Investigation and Resolution Skills
- Customer Complaint Investigation and Resolution Skills Capabilities
- Key Customer Complaint Investigation and Resolution Skills Terms
- Customer Complaint Investigation and Resolution Skills Day by Day
- Day 1: The Complaint Handling Process
- Day 2: De-escalation and First Contact Resolution
- Day 3: Investigating Complaints
- Day 4: Fair Resolution and Written Responses
- Day 5: Practising the Team Complaint Resolution Playbook
- Applying Customer Complaint Investigation and Resolution Skills After the Course
- Customer Complaint Investigation and Resolution Skills: The Way Forward
When else does it run in Abu Dhabi?
- 22 – 26 November 2026 This date 5,500 £
- 1 – 5 August 2027 5,500 £
Where else does this course run?
Also scheduled in 23 other cities and as a live online date.
More ways to train
- All Customer Service & Complaint Handling Courses dates in Abu Dhabi
-
All courses in Abu Dhabi
Training courses in Abu Dhabi with Jupiter Prime: practical programmes in the UAE's capital, a centre of government, energy and investment.
- All Customer Service & Complaint Handling Courses courses
-
Training for your organisation
Tell us the course, the number of participants and your preferred dates.
Related courses
Hold a seat on this date.
Abu Dhabi, 22–26 Nov 2026. The fee is 5,500 £ per delegate.