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This subject

Customer service training courses that build the everyday skills behind every good service conversation, from the first greeting to a complaint that ends resolved. The programmes are practical, role-based and shaped around customers in Saudi Arabia and the Gulf.

Who these courses are for

Frontline and front desk staff, call centre and contact centre agents, team leaders and supervisors, and the service and HR managers who set standards for public-facing teams in private companies and government entities.

What the courses cover

  • Core customer service skills: active listening, questioning, empathy and clear professional language
  • Complaint handling and service recovery, turning a complaint into a resolved case
  • Handling difficult and angry customers, de-escalation and staying calm under pressure
  • Telephone and contact centre skills, call handling and call quality
  • Email, live chat, WhatsApp and social media responses
  • Customer service management for supervisors: coaching, service standards and team scheduling
  • Measuring service with customer satisfaction, Net Promoter Score (NPS) and first-contact resolution

Formats and locations

Choose classroom courses in cities such as Dubai, London, Istanbul, Kuala Lumpur and Doha, live online sessions you can join from Riyadh or anywhere else, or in-house customer service training delivered to your own team with scenarios drawn from your channels and customers.

Browse the courses below, compare dates and durations, and pick the format that suits your team.