Advanced CX Strategy and Experience Investment Roadmap Course – New York, 11–22 Jan 2027
Advanced CX Strategy and Experience Investment Roadmap Course runs in New York from Monday 11 January to Friday 22 January 2027 (2 weeks). The fee is 14,000 £ per delegate. The same course is also scheduled in 23 other cities, and as a live online date.
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- Dates
- Length
- 2 weeks
- Fee per delegate
- 14,000 £
- Format
- In person, New York
- Status
- Open for registration
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Advanced CX Strategy and Experience Investment Roadmap Course · New York · 11–22 Jan 2027
Questions about this date
When does Advanced CX Strategy and Experience Investment Roadmap Course in New York start and finish?
It starts on Monday 11 January and finishes on Friday 22 January 2027: 2 weeks.
How much does Advanced CX Strategy and Experience Investment Roadmap Course in New York cost?
The fee for this date is 14,000 £ per delegate. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in New York. This course also has a live online date.
Where else does Advanced CX Strategy and Experience Investment Roadmap Course run?
It is also scheduled in 23 other cities: Abu Dhabi, Amman, Amsterdam, Barcelona, Cairo, Casablanca, Dar es Salaam, Doha, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Madrid, Manama, Milan, Munich, Muscat, Paris, Rome, Sharm El-Sheikh, Singapore and Vienna. It also has a live online date.
What does this course cover?
CX Strategy and Experience Investment Roadmap is a 2-week training course for CX strategy heads, customer experience managers and transformation leads, who leave with a Funded CX Strategy Roadmap for their organisation. Boards now ask experience leaders to show which initiatives earn their budget, not only which scores improved. Jupiter Prime Training provides this course on CX Strategy and Experience Investment Roadmap for senior experience owners.
The course outline covers:
- Why CX Strategy and Experience Investment Roadmap Matters Now
- Who Gains Most from CX Strategy and Experience Investment Roadmap
- CX Strategy and Experience Investment Roadmap Capabilities
- Key CX Strategy and Experience Investment Roadmap Terms
- CX Strategy and Experience Investment Roadmap Day by Day
- Day 1: Setting Experience Ambition
- Day 2: CX Maturity Assessment
- Day 3: Outcome Measures and Targets
- Day 4: Building the Experience Business Case
- Day 5: Investment Appraisal for CX
- Day 6: Portfolio Prioritisation
- Day 7: Designing the CX Operating Model
- Day 8: Culture and Change for CX Strategy
- Day 9: Steering and Sector Lessons
- Day 10: Practising the Funded CX Strategy Roadmap
- Applying CX Strategy and Experience Investment Roadmap After the Course
- CX Strategy and Experience Investment Roadmap: The Way Forward
When else does it run in New York?
- 11 – 22 January 2027 This date 14,000 £
- 25 October – 5 November 2027 14,000 £
Where else does this course run?
Also scheduled in 23 other cities and as a live online date.
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New York, 11–22 Jan 2027. The fee is 14,000 £ per delegate.