Contact Centre Workforce Management Training Course – New York, 16–20 Nov 2026
Contact Centre Workforce Management Training Course runs in New York from Monday 16 November to Friday 20 November 2026 (1 week). The fee is 9,500 £ per delegate. The same course is also scheduled in 23 other cities, and as a live online date.
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- Dates
- Length
- 1 week
- Fee per delegate
- 9,500 £
- Format
- In person, New York
- Status
- Open for registration
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Contact Centre Workforce Management Training Course · New York · 16–20 Nov 2026
Questions about this date
When does Contact Centre Workforce Management Training Course in New York start and finish?
It starts on Monday 16 November and finishes on Friday 20 November 2026: 1 week.
How much does Contact Centre Workforce Management Training Course in New York cost?
The fee for this date is 9,500 £ per delegate. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in New York. This course also has a live online date.
Where else does Contact Centre Workforce Management Training Course run?
It is also scheduled in 23 other cities: Abu Dhabi, Amman, Amsterdam, Barcelona, Cairo, Casablanca, Dar es Salaam, Doha, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Madrid, Manama, Milan, Munich, Muscat, Paris, Rome, Sharm El-Sheikh, Singapore and Vienna. It also has a live online date.
What does this course cover?
Contact Centre Workforce Management is a 1-week training course for contact centre team leaders and planning managers who build a Service Level Staffing Plan for their queues. Customer demand now arrives across voice, chat, email and messaging at once, so the gap between forecast and reality decides both cost and customer experience. Jupiter Prime Training runs this course for leaders who own rosters, intraday control and agent performance.
The course outline covers:
- Why Contact Centre Workforce Management Matters Now
- Who Gains Most from Contact Centre Workforce Management
- Contact Centre Workforce Management Capabilities
- Key Contact Centre Workforce Management Terms
- Contact Centre Workforce Management Day by Day
- Day 1: Demand Drivers and Planning Cycle
- Day 2: Forecasting Contacts and Handle Time
- Day 3: Staffing Models and Schedule Design
- Day 4: Intraday Control and Agent Performance
- Day 5: Practising the Service Level Staffing Plan
- Applying Contact Centre Workforce Management After the Course
- Contact Centre Workforce Management: The Way Forward
Where else does this course run?
Also scheduled in 23 other cities and as a live online date.
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New York, 16–20 Nov 2026. The fee is 9,500 £ per delegate.