AI Contact Centre Routing and Agent Assist Course – Kuala Lumpur, 22–26 Aug 2027
AI Contact Centre Routing and Agent Assist Course runs in Kuala Lumpur from Sunday 22 August to Thursday 26 August 2027 (1 week). The fee is 4,900 £ per delegate. The same course is also scheduled in 23 other cities, and as a live online date.
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- Dates
- Length
- 1 week
- Fee per delegate
- 4,900 £
- Format
- In person, Kuala Lumpur
- Status
- Open for registration
Send an enquiry about this date
AI Contact Centre Routing and Agent Assist Course · Kuala Lumpur · 22–26 Aug 2027
Questions about this date
When does AI Contact Centre Routing and Agent Assist Course in Kuala Lumpur start and finish?
It starts on Sunday 22 August and finishes on Thursday 26 August 2027: 1 week.
How much does AI Contact Centre Routing and Agent Assist Course in Kuala Lumpur cost?
The fee for this date is 4,900 £ per delegate. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in Kuala Lumpur. This course also has a live online date.
Where else does AI Contact Centre Routing and Agent Assist Course run?
What does this course cover?
AI Contact Centre Routing and Agent Assist is a 1-week training course for contact centre managers, customer experience leads and support supervisors who run virtual agents, intelligent routing and real-time agent guidance, and who leave with a Contact Centre AI Operating Plan. Customers now move between chat, voice and messaging and expect each channel to know their history. Jupiter Prime Training offers this course on AI contact centre routing and agent assist for leaders who must make those systems serve customers and staff.
The course outline covers:
- Why AI Contact Centre Routing and Agent Assist Matter Now
- Who Gains Most from AI Contact Centre Routing and Agent Assist
- AI Contact Centre Routing and Agent Assist Capabilities
- Key AI Contact Centre Routing and Agent Assist Terms
- AI Contact Centre Routing and Agent Assist Day by Day
- Day 1: The AI-Enabled Contact Centre
- Day 2: Virtual Agents and Escalation
- Day 3: Intelligent Routing and Analytics
- Day 4: Agent Assist, Knowledge and Oversight
- Day 5: Practising the Contact Centre AI Operating Plan
- Applying AI Contact Centre Routing and Agent Assist After the Course
- AI Contact Centre Routing and Agent Assist: The Way Forward
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Kuala Lumpur, 22–26 Aug 2027. The fee is 4,900 £ per delegate.