AI Courses for Managers and Professionals

AI Contact Centre Routing and Agent Assist Course – Dar es Salaam, 18–22 Jan 2027

AI Contact Centre Routing and Agent Assist Course runs in Dar es Salaam from Monday 18 January to Friday 22 January 2027 (1 week). The fee is 7,900 £ per delegate. The same course is also scheduled in 23 other cities, and as a live online date.

Dates: Monday 18 Jan – Friday 22 Jan 2027
Length: 1 week
Fee per delegate: 7,900 £
Format: In person, Dar es Salaam
Status: Open for registration

How do I book this date?

Reference for this date: 1199_45053. Quote it when you contact us.

Before you book, read our cancellation policy.

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AI Contact Centre Routing and Agent Assist Course · Dar es Salaam · 18–22 Jan 2027

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Questions about this date

When does AI Contact Centre Routing and Agent Assist Course in Dar es Salaam start and finish?

It starts on Monday 18 January and finishes on Friday 22 January 2027: 1 week.

How much does AI Contact Centre Routing and Agent Assist Course in Dar es Salaam cost?

The fee for this date is 7,900 £ per delegate. Please read our cancellation policy before you book.

Is this date held in person or online?

It is held in person in Dar es Salaam. This course also has a live online date.

Where else does AI Contact Centre Routing and Agent Assist Course run?

It is also scheduled in 23 other cities: Abu Dhabi, Amman, Amsterdam, Barcelona, Cairo, Casablanca, Doha, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Madrid, Manama, Milan, Munich, Muscat, New York, Paris, Rome, Sharm El-Sheikh, Singapore and Vienna. It also has a live online date.

What does this course cover?

AI Contact Centre Routing and Agent Assist is a 1-week training course for contact centre managers, customer experience leads and support supervisors who run virtual agents, intelligent routing and real-time agent guidance, and who leave with a Contact Centre AI Operating Plan. Customers now move between chat, voice and messaging and expect each channel to know their history. Jupiter Prime Training offers this course on AI contact centre routing and agent assist for leaders who must make those systems serve customers and staff.

The course outline covers:

Why AI Contact Centre Routing and Agent Assist Matter Now
Who Gains Most from AI Contact Centre Routing and Agent Assist
AI Contact Centre Routing and Agent Assist Capabilities
Key AI Contact Centre Routing and Agent Assist Terms
AI Contact Centre Routing and Agent Assist Day by Day
Day 1: The AI-Enabled Contact Centre
Day 2: Virtual Agents and Escalation
Day 3: Intelligent Routing and Analytics
Day 4: Agent Assist, Knowledge and Oversight
Day 5: Practising the Contact Centre AI Operating Plan
Applying AI Contact Centre Routing and Agent Assist After the Course
AI Contact Centre Routing and Agent Assist: The Way Forward

Read the full outline on the course page

Where else does this course run?

Also scheduled in 23 other cities and as a live online date.

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Dar es Salaam, 18–22 Jan 2027. The fee is 7,900 £ per delegate.