CX Fundamentals and Touchpoint Mapping Training Course – Manama, 22–26 Aug 2027
CX Fundamentals and Touchpoint Mapping Training Course runs in Manama from Sunday 22 August to Thursday 26 August 2027 (1 week). The fee is 4,900 £ per delegate. The same course is also scheduled in 23 other cities, and as a live online date.
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- Dates
- Length
- 1 week
- Fee per delegate
- 4,900 £
- Format
- In person, Manama
- Status
- Open for registration
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CX Fundamentals and Touchpoint Mapping Training Course · Manama · 22–26 Aug 2027
Questions about this date
When does CX Fundamentals and Touchpoint Mapping Training Course in Manama start and finish?
It starts on Sunday 22 August and finishes on Thursday 26 August 2027: 1 week.
How much does CX Fundamentals and Touchpoint Mapping Training Course in Manama cost?
The fee for this date is 4,900 £ per delegate. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in Manama. This course also has a live online date.
Where else does CX Fundamentals and Touchpoint Mapping Training Course run?
It is also scheduled in 23 other cities: Abu Dhabi, Amman, Amsterdam, Barcelona, Cairo, Casablanca, Dar es Salaam, Doha, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Madrid, Milan, Munich, Muscat, New York, Paris, Rome, Sharm El-Sheikh, Singapore and Vienna. It also has a live online date.
What does this course cover?
CX Fundamentals and Touchpoint Mapping is a 1-week training course for customer experience officers, service managers and marketing staff new to CX, who leave with a Touchpoint Map and Quick-Win Backlog for one customer process. Many organisations now appoint experience roles before staff share a common vocabulary or method for seeing service through the customer's eyes. Jupiter Prime Training offers this course on CX Fundamentals and Touchpoint Mapping.
The course outline covers:
- Why CX Fundamentals and Touchpoint Mapping Matters Now
- Who Gains Most from CX Fundamentals and Touchpoint Mapping
- CX Fundamentals and Touchpoint Mapping Capabilities
- Key CX Fundamentals and Touchpoint Mapping Terms
- CX Fundamentals and Touchpoint Mapping Day by Day
- Day 1: What Customer Experience Means
- Day 2: Personas and Touchpoints
- Day 3: Listening to Customers
- Day 4: Measuring and Prioritising CX
- Day 5: Practising the Touchpoint Map and Quick-Win Backlog
- Applying CX Fundamentals and Touchpoint Mapping After the Course
- CX Fundamentals and Touchpoint Mapping: The Way Forward
When else does it run in Manama?
- 4 – 8 April 2027 4,900 £
- 22 – 26 August 2027 This date 4,900 £
Where else does this course run?
Also scheduled in 23 other cities and as a live online date.
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Manama, 22–26 Aug 2027. The fee is 4,900 £ per delegate.