CX Fundamentals and Touchpoint Mapping Training Course – New York, 21–25 Dec 2026
CX Fundamentals and Touchpoint Mapping Training Course runs in New York from Monday 21 December to Friday 25 December 2026 (1 week). The fee is 7,900 £ per delegate. The same course is also scheduled in 23 other cities, and as a live online date.
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- Dates
- Length
- 1 week
- Fee per delegate
- 7,900 £
- Format
- In person, New York
- Status
- Open for registration
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CX Fundamentals and Touchpoint Mapping Training Course · New York · 21–25 Dec 2026
Questions about this date
When does CX Fundamentals and Touchpoint Mapping Training Course in New York start and finish?
It starts on Monday 21 December and finishes on Friday 25 December 2026: 1 week.
How much does CX Fundamentals and Touchpoint Mapping Training Course in New York cost?
The fee for this date is 7,900 £ per delegate. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in New York. This course also has a live online date.
Where else does CX Fundamentals and Touchpoint Mapping Training Course run?
It is also scheduled in 23 other cities: Abu Dhabi, Amman, Amsterdam, Barcelona, Cairo, Casablanca, Dar es Salaam, Doha, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Madrid, Manama, Milan, Munich, Muscat, Paris, Rome, Sharm El-Sheikh, Singapore and Vienna. It also has a live online date.
What does this course cover?
CX Fundamentals and Touchpoint Mapping is a 1-week training course for customer experience officers, service managers and marketing staff new to CX, who leave with a Touchpoint Map and Quick-Win Backlog for one customer process. Many organisations now appoint experience roles before staff share a common vocabulary or method for seeing service through the customer's eyes. Jupiter Prime Training offers this course on CX Fundamentals and Touchpoint Mapping.
The course outline covers:
- Why CX Fundamentals and Touchpoint Mapping Matters Now
- Who Gains Most from CX Fundamentals and Touchpoint Mapping
- CX Fundamentals and Touchpoint Mapping Capabilities
- Key CX Fundamentals and Touchpoint Mapping Terms
- CX Fundamentals and Touchpoint Mapping Day by Day
- Day 1: What Customer Experience Means
- Day 2: Personas and Touchpoints
- Day 3: Listening to Customers
- Day 4: Measuring and Prioritising CX
- Day 5: Practising the Touchpoint Map and Quick-Win Backlog
- Applying CX Fundamentals and Touchpoint Mapping After the Course
- CX Fundamentals and Touchpoint Mapping: The Way Forward
When else does it run in New York?
- 21 – 25 December 2026 This date 7,900 £
- 19 – 23 July 2027 7,900 £
Where else does this course run?
Also scheduled in 23 other cities and as a live online date.
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New York, 21–25 Dec 2026. The fee is 7,900 £ per delegate.