CX Fundamentals and Touchpoint Mapping Training Course – Amsterdam, 6–10 Sep 2027
CX Fundamentals and Touchpoint Mapping Training Course runs in Amsterdam from Monday 6 September to Friday 10 September 2027 (1 week). The fee is 5,600 £ per delegate. The same course is also scheduled in 23 other cities, and as a live online date.
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- Dates
- Length
- 1 week
- Fee per delegate
- 5,600 £
- Format
- In person, Amsterdam
- Status
- Open for registration
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CX Fundamentals and Touchpoint Mapping Training Course · Amsterdam · 6–10 Sep 2027
Questions about this date
When does CX Fundamentals and Touchpoint Mapping Training Course in Amsterdam start and finish?
It starts on Monday 6 September and finishes on Friday 10 September 2027: 1 week.
How much does CX Fundamentals and Touchpoint Mapping Training Course in Amsterdam cost?
The fee for this date is 5,600 £ per delegate. Please read our cancellation policy before you book.
Is this date held in person or online?
It is held in person in Amsterdam. This course also has a live online date.
Where else does CX Fundamentals and Touchpoint Mapping Training Course run?
It is also scheduled in 23 other cities: Abu Dhabi, Amman, Barcelona, Cairo, Casablanca, Dar es Salaam, Doha, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Madrid, Manama, Milan, Munich, Muscat, New York, Paris, Rome, Sharm El-Sheikh, Singapore and Vienna. It also has a live online date.
What does this course cover?
CX Fundamentals and Touchpoint Mapping is a 1-week training course for customer experience officers, service managers and marketing staff new to CX, who leave with a Touchpoint Map and Quick-Win Backlog for one customer process. Many organisations now appoint experience roles before staff share a common vocabulary or method for seeing service through the customer's eyes. Jupiter Prime Training offers this course on CX Fundamentals and Touchpoint Mapping.
The course outline covers:
- Why CX Fundamentals and Touchpoint Mapping Matters Now
- Who Gains Most from CX Fundamentals and Touchpoint Mapping
- CX Fundamentals and Touchpoint Mapping Capabilities
- Key CX Fundamentals and Touchpoint Mapping Terms
- CX Fundamentals and Touchpoint Mapping Day by Day
- Day 1: What Customer Experience Means
- Day 2: Personas and Touchpoints
- Day 3: Listening to Customers
- Day 4: Measuring and Prioritising CX
- Day 5: Practising the Touchpoint Map and Quick-Win Backlog
- Applying CX Fundamentals and Touchpoint Mapping After the Course
- CX Fundamentals and Touchpoint Mapping: The Way Forward
When else does it run in Amsterdam?
- 19 – 23 April 2027 5,600 £
- 6 – 10 September 2027 This date 5,600 £
Where else does this course run?
Also scheduled in 23 other cities and as a live online date.
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Amsterdam, 6–10 Sep 2027. The fee is 5,600 £ per delegate.