Customer Service & Complaint Handling Courses

CX Fundamentals and Touchpoint Mapping Training Course – Munich, 3–7 May 2027

CX Fundamentals and Touchpoint Mapping Training Course runs in Munich from Monday 3 May to Friday 7 May 2027 (1 week). The fee is 5,600 £ per delegate. The same course is also scheduled in 23 other cities, and as a live online date.

Dates: Monday 3 May – Friday 7 May 2027
Length: 1 week
Fee per delegate: 5,600 £
Format: In person, Munich
Status: Open for registration

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Reference for this date: 660_24613. Quote it when you contact us.

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CX Fundamentals and Touchpoint Mapping Training Course · Munich · 3–7 May 2027

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Questions about this date

When does CX Fundamentals and Touchpoint Mapping Training Course in Munich start and finish?

It starts on Monday 3 May and finishes on Friday 7 May 2027: 1 week.

How much does CX Fundamentals and Touchpoint Mapping Training Course in Munich cost?

The fee for this date is 5,600 £ per delegate. Please read our cancellation policy before you book.

Is this date held in person or online?

It is held in person in Munich. This course also has a live online date.

Where else does CX Fundamentals and Touchpoint Mapping Training Course run?

It is also scheduled in 23 other cities: Abu Dhabi, Amman, Amsterdam, Barcelona, Cairo, Casablanca, Dar es Salaam, Doha, Dubai, Geneva, Istanbul, Kuala Lumpur, London, Madrid, Manama, Milan, Muscat, New York, Paris, Rome, Sharm El-Sheikh, Singapore and Vienna. It also has a live online date.

What does this course cover?

CX Fundamentals and Touchpoint Mapping is a 1-week training course for customer experience officers, service managers and marketing staff new to CX, who leave with a Touchpoint Map and Quick-Win Backlog for one customer process. Many organisations now appoint experience roles before staff share a common vocabulary or method for seeing service through the customer's eyes. Jupiter Prime Training offers this course on CX Fundamentals and Touchpoint Mapping.

The course outline covers:

Why CX Fundamentals and Touchpoint Mapping Matters Now
Who Gains Most from CX Fundamentals and Touchpoint Mapping
CX Fundamentals and Touchpoint Mapping Capabilities
Key CX Fundamentals and Touchpoint Mapping Terms
CX Fundamentals and Touchpoint Mapping Day by Day
Day 1: What Customer Experience Means
Day 2: Personas and Touchpoints
Day 3: Listening to Customers
Day 4: Measuring and Prioritising CX
Day 5: Practising the Touchpoint Map and Quick-Win Backlog
Applying CX Fundamentals and Touchpoint Mapping After the Course
CX Fundamentals and Touchpoint Mapping: The Way Forward

Read the full outline on the course page

When else does it run in Munich?

3 – 7 May 2027 This date 5,600 £
9 – 13 August 2027 5,600 £

Where else does this course run?

Also scheduled in 23 other cities and as a live online date.

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Munich, 3–7 May 2027. The fee is 5,600 £ per delegate.