CX Fundamentals and Touchpoint Mapping Training Course – Online, 24–28 Jan 2027
CX Fundamentals and Touchpoint Mapping Training Course runs live online from Sunday 24 January to Thursday 28 January 2027 (1 week). The fee is 1,900 £ per delegate. The same course also runs in person in 24 cities.
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- Dates
- Length
- 1 week
- Fee per delegate
- 1,900 £
- Format
- Live online
- Status
- Open for registration
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CX Fundamentals and Touchpoint Mapping Training Course · Live online · 24–28 Jan 2027
Questions about this date
When does the live online CX Fundamentals and Touchpoint Mapping Training Course start and finish?
It starts on Sunday 24 January and finishes on Thursday 28 January 2027: 1 week.
How much does the live online CX Fundamentals and Touchpoint Mapping Training Course cost?
The fee for this date is 1,900 £ per delegate. Please read our cancellation policy before you book.
Is this date held in person or online?
It is delivered live online. The same course also runs in person in 24 cities.
Where does CX Fundamentals and Touchpoint Mapping Training Course run in person?
What does this course cover?
CX Fundamentals and Touchpoint Mapping is a 1-week training course for customer experience officers, service managers and marketing staff new to CX, who leave with a Touchpoint Map and Quick-Win Backlog for one customer process. Many organisations now appoint experience roles before staff share a common vocabulary or method for seeing service through the customer's eyes. Jupiter Prime Training offers this course on CX Fundamentals and Touchpoint Mapping.
The course outline covers:
- Why CX Fundamentals and Touchpoint Mapping Matters Now
- Who Gains Most from CX Fundamentals and Touchpoint Mapping
- CX Fundamentals and Touchpoint Mapping Capabilities
- Key CX Fundamentals and Touchpoint Mapping Terms
- CX Fundamentals and Touchpoint Mapping Day by Day
- Day 1: What Customer Experience Means
- Day 2: Personas and Touchpoints
- Day 3: Listening to Customers
- Day 4: Measuring and Prioritising CX
- Day 5: Practising the Touchpoint Map and Quick-Win Backlog
- Applying CX Fundamentals and Touchpoint Mapping After the Course
- CX Fundamentals and Touchpoint Mapping: The Way Forward
When else does it run online?
- 24 – 28 January 2027 This date 1,900 £
- 27 June – 1 July 2027 1,900 £
Where does this course run in person?
Runs in person in 24 cities.
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Live online, 24–28 Jan 2027. The fee is 1,900 £ per delegate.